Privacy Policy

Introduction

At Faida Flow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Faida Flow, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for Faida Flow, we collect the following information:

• Name and business name
• Email address
• Phone number
• Business type and location
• M-PESA till number or paybill (if applicable)

Business Data

To provide our services, we collect and store:

• Sales transactions and receipts
• Product and service information
• Inventory data
• Expense records
• Customer information (names, phone numbers) if provided
• Worker and shift data
• Payment method details (excluding sensitive payment card information)

Technical Information

We automatically collect certain technical information:

• Device information (type, operating system, unique device identifiers)
• App usage data and analytics
• IP address and location data (for security and service improvement)
• Log data (access times, features used, errors)

How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To operate and maintain the Faida Flow app, process transactions, and deliver features
• Business Analytics: To generate sales reports, profit insights, and inventory alerts
• Communication: To send you notifications, updates, and support messages
• Improve Services: To analyze usage patterns and enhance our features
• Security: To prevent fraud, unauthorized access, and ensure data security
• Compliance: To comply with legal obligations and respond to lawful requests
• Customer Support: To respond to your inquiries and provide assistance

Data Storage and Security

Your data is stored securely on cloud servers hosted by reputable providers. We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Secure authentication using JWT tokens
• Regular security audits and updates
• Limited access controls for our team members
• Automated backups to prevent data loss

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: Third-party services that help us operate (e.g., cloud hosting, analytics, SMS providers)
• Payment Processors: M-PESA and other payment gateways to process transactions
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@faidaflow.com

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete your personal data within 90 days, except for data we are required to retain for legal, tax, or regulatory purposes. Business transaction data may be retained for up to 7 years to comply with tax regulations.

Children's Privacy

Faida Flow is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than Kenya. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Continued use of Faida Flow after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: